FAQ
Product
Are your teas certified organic?
Yes, all of our teas are certified organic. In conformity to the strictest standards of international organic agriculture, no chemical fertilisers, pesticides or synthesised chemicals of any kind are used in the cultivation of this tea. Nature’s Cuppa Tea is certified organic by the National Association of Sustainable Agriculture Australia (NASAA) and NOP (USDA) Regulation certified by Control Union Certification.
Do you have caffeine free teas?
Yes, we offer a range of herbal teas that are naturally caffeine free.
Ordering and Shipping
How do I place an order?
You can place an order on our website or by contacting our customer service team.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Do you ship internationally?
No, we don't currently ship internationally.
Payment and Refunds
What payment methods do you accept?
We accept major credit cards, PayPal, and other online payment methods.
Is my personal and payment information secure?
Yes, our website uses SSL encryption to ensure that your information is secure.
Can I return a product?
Yes, we offer a satisfaction guarantee and will work with you to resolve any issues.
Health and Nutrition
Are your teas healthy?
Yes, our teas are made from organic and natural ingredients and are a healthy choice compared to other tea companies. By comparison other tea companies tend to bleach their tea bags, use adhesives and plastic materials that leach microplastics into your tea, and source their tea leaves from plantations that use chemical nasties like pesticides and insecticides.